Refund and Returns Policy of HASSAM-UL-HAQ.STORE
At Hassam-ul-Haq.Store, we strive to provide our customers with the best quality products and a seamless shopping experience. If for any reason you are not completely satisfied with your purchase, please review our refund and returns policy below:
1. Returns
We accept returns within 1 days from the date of delivery. To be eligible for a return, the item must meet the following conditions:
- The product must be unused, unwashed, and in its original condition.
- The product must be in its original packaging with tags still attached.
- Proof of purchase (receipt or order confirmation) must be provided.
2. Non-returnable Items
The following items are not eligible for return:
- Sale or discounted items
- Custom-made or personalized products
- Used, damaged, or worn items
- Items that are not in their original condition or packaging
3. Return Process
To initiate a return, please contact us within 7 days of receiving your order by emailing us at hassamulhaq.store@gmail.com or calling us at 03291036080. Provide the following information:
- Order number
- Product details (name, size, etc.)
- Reason for return
Once your return request is approved, we will provide you with the return instructions. Customers are responsible for return shipping costs unless the product is defective or an error was made by us.
4. Refunds
- Once the returned product is received and inspected, we will notify you about the approval or rejection of your refund.
- If the return is approved, the refund will be processed to the original payment method within 7-10 business days.
- Shipping charges are non-refundable unless the product was defective or we made a mistake with your order.
5. Damaged or Defective Products
- If you receive a damaged or defective product, please contact us immediately within 8 hours of delivery. We will either replace the product or offer a full refund, depending on availability. To expedite the process, please send us pictures of the damaged or defective item along with your order details.
6. Exchange Policy
Exchanges are accepted only for defective or incorrect items. If you need to exchange an item, please contact us at hassamulhaq.store@gmail.com with your order details. We will guide you through the exchange process.
7. Cancellations
If you wish to cancel your order, please contact us as soon as possible. Cancellations are accepted only within 4 hours of placing the order. Once the order has been processed or shipped, cancellations will not be accepted.
8. Customer Support
For any queries related to returns, refunds, or exchanges, please don’t hesitate to reach out to our customer support team:
- Email: hassamulhaq.store@gmail.com
- Phone: 03291036080
